Frequently Asked Questions
General Questions
Q: How can I contact Home and Gardens For Less?
A: You can reach our customer support team through the "Contact Us" page on our website. Alternatively, you can email us at homeandgardens4less@gmail.com or call us at 1-800-123-4567.
Q: What are your business hours?
A: Our customer support team is available from Monday to Friday, 9:00 AM to 5:00 PM (local time). We are closed on weekends and major holidays.
Q: Do you offer international shipping?
A: Currently, we only offer shipping within the United States. We do not ship internationally.
Ordering and Shipping
Q: How long will it take to receive my order?
A: The delivery time depends on your location and the shipping method you choose during checkout. Typically, orders are delivered within 3-7 business days.
Q: Can I track my order?
A: Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status of your shipment on our website or the shipping carrier's website.
Q: What if I receive a damaged or defective item?
A: In the rare event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the order. We will assist you in resolving the issue and arrange for a replacement or refund if necessary.
Returns and Refunds
Q: Can I return a product if I change my mind?
A: Yes, we accept returns for unused and unopened items within 30 days of purchase. Please review our "Returns and Refunds" policy on our website for detailed instructions on how to initiate a return.
Q: How long does it take to process a refund?
A: Once we receive the returned item, we will inspect it and process the refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
Q: Do I need to pay for return shipping?
A: If the return is due to our error or a defective product, we will provide a prepaid shipping label. Otherwise, the cost of return shipping will be the responsibility of the customer.